It’s Customer Service Week
What makes a company successful?
Right now you’re probably making a quick list in your head…
- A hard-working team.
- Quality products and services.
- A strong business model.
But do you know what really makes a company successful?
Strong customer service!
The second week of October is National Customer Service Week and we know it’s important to celebrate our customer service representatives and the vital role they play within the company. Clients and customers are the sole reason your company is in business, so of course it’s important to keep them happy (within reason of course)!
Showing your support for those who handle customer requests can help your business in many ways, one of the strongest being a boost of employee morale. It’s amazing how much the energy of a team can increase motivation and business success. If you let your customer service team know how much you appreciate their hard work, you’re giving them a crucial boost of self-esteem.
Not only will you give your team the boost they need, you’ll also be raising company awareness of the importance of customer service. Remember, your customers are the entire reason you’re there, so it’s important to make sure that everyone knows how important they are. This could be anything from proper phone etiquette to a smile every time you interact with a customer.
How will you celebrate customer service week? Tell us on our Facebook page!
